Shipping & Storage Standards

Controlled Packaging

All products are packaged to protect against:

• Environmental exposure (temperature, humidity, light)
• Physical damage during transit
• Contamination risks
• Degradation during handling and delivery

Packaging materials are selected to ensure stability and integrity throughout the shipping process.

Global Shipping Practices

We partner with established logistics providers experienced in handling sensitive research materials for international delivery.

Shipping times may vary depending on:

• Destination country and region
• Customs clearance procedures
• Carrier availability and capacity
• External factors beyond our control

Tracking information is provided when available to ensure transparency throughout the delivery process.

Storage Guidelines

Upon receipt, products should be stored according to the following recommendations to maintain stability and research suitability:

• Temperature: Store in a cool, dry environment. Specific temperature requirements will be indicated on product labeling where applicable.
• Light Exposure: Avoid prolonged exposure to direct sunlight or UV light.
• Humidity Control: Keep products in low-humidity conditions to prevent degradation.
• Sealed Storage: Ensure containers remain sealed when not in use to maintain purity.
• Contamination Prevention: Handle products in controlled environments using appropriate safety protocols.

Proper storage is essential for preserving compound integrity and ensuring reliable research outcomes.

Chain of Care

From dispatch to delivery, we prioritize careful handling and professional logistics to ensure products arrive in optimal condition.

Our chain of care includes:

• Quality checks before shipping
• Secure packaging protocols
• Reputable logistics partners
• Tracking and monitoring throughout transit

Customs & Import Compliance

Important: Customers are solely responsible for ensuring products comply with local import regulations.

Aurex Labs is not responsible for:

• Customs delays or processing times
• Import refusals or seizures
• Local regulatory restrictions
• Duties, taxes, or fees imposed by customs authorities

It is the customer's responsibility to verify that Aurex Labs products are legal to import and possess in their jurisdiction before placing an order.

Product Liability After Delivery

Once products have been delivered, Aurex Labs is not responsible for:

• Degradation due to improper storage
• Contamination from non-controlled handling
• Loss of potency due to environmental exposure
• Damage resulting from failure to follow storage guidelines

Customers are expected to handle research compounds with appropriate care and expertise.